We have enhanced security measures for account access
A few years ago, Nationwide implemented multi-factor authentication to better protect online account access. In June 2017, we added another factor to better verify a Plan Sponsor’s identity.
With this enhancement, users will need to complete an enhanced security registration by confirming or providing an email address and mobile phone number (optional), and choosing if they would like the system to remember their device.
After this security registration is completed, users may occasionally be asked to verify their identity at login. They will need to enter a verification code that is sent to either the account recovery email address or mobile phone that is on file associated with their username. Once the code is entered properly, users will be able to access their account.
Security starts with you. Sharing usernames and passwords is never a good idea. If you are currently sharing usernames, you will need to create individual usernames for your staff. Establishing unique usernames and passwords for your staff will ensure that they are able to access retirement plan information after these security changes are implemented.
For assistance in creating usernames, please contact the Technical Support Team at 877-496-1630, option 3.
Nationwide places a high premium on securing your retirement plan’s data. We will continue to invest in measures that protect customer privacy and account security.